Refund policy

RETURN AND EXCHANGE POLICY

3-DAY RETURN & EXCHANGE
Because Your Experience Matters

At Berbanto, we want you to be completely satisfied with your purchase. That’s why we offer a 3-day window for exchanges and returns on all eligible purchases.

🔄 Free Exchanges & Easy Returns (For Full-Priced Items)
If your order was placed at MRP (non-discounted):

✅ Free Exchange – We’ll handle pickup and shipping at no extra cost.
✅ Easy Returns – For prepaid orders, the full amount will be refunded to your original payment method. For COD orders, refunds will be made via bank transfer.

⚠️ Discounted or Sale Items
Products purchased during a sale or promotional discount are:

❌ Not eligible for refund under any circumstances
✅ Eligible for a one-time exchange within 3 days of delivery

For such exchanges:

Pickup will be arranged by us
Pickup charge: ₹250
Forward shipping charge: ₹130
(Customers are required to bear these costs)

💳 Want to Exchange for a Different Product?
No problem! If the new item costs more, you can pay the difference. If it costs less, we’ll issue the balance as a Berbanto gift card.

📩 How to Initiate a Return or Exchange
Simply write to us at care.berbanto@gmail.com or call us at +91-9236077442 within 3 days of receiving your order, and our Customer Care team will guide you through the next steps.

Please note: Items must be unused, in original packaging, and in the same condition as received to qualify for return or exchange.