Cancellation, Refund & EMI Policy

At Berbanto, every product is handcrafted with attention to detail and carefully inspected before dispatch. We aim to provide a smooth and transparent shopping experience for all customers.

Order Cancellation

Orders may be cancelled before they are shipped from our warehouse. Once an order has been dispatched, cancellations may no longer be possible and the order will fall under our return policy guidelines.

To request a cancellation, please contact our support team as soon as possible with your order details.

Customized & Made-to-Order Products

Customized, embossed, monogrammed, personalized, or made-to-order products cannot be cancelled, returned, or exchanged once production has begun.

As each handcrafted leather product is individually finished, slight variations in texture, color, or grain are natural characteristics of genuine leather and are not considered defects.

Cash on Delivery (COD) Orders

Cash on Delivery orders may require confirmation via WhatsApp, SMS, or phone call before dispatch.

Berbanto reserves the right to cancel unverified COD orders. Repeated refusal of COD deliveries may result in restrictions on future Cash on Delivery purchases.

Refund Processing

Once a cancellation or return request is approved, refunds will be processed to the original payment method used during checkout.

Please allow approximately 5–7 business days for the refund to reflect in your account, depending on your bank or payment provider.

Shipping charges, duties, taxes, or additional service fees may be non-refundable unless the cancellation is due to an error from our side.

EMI & Installment Payments

Easy EMI and installment payment options may be available on eligible orders through select payment providers.

For cancelled or approved returned orders:

• Refunds will be processed back to the original payment method.
• EMI foreclosure charges, interest amounts, processing fees, or additional banking charges imposed by your payment provider may not be refundable.
• EMI refund timelines may vary according to your issuing bank and payment gateway policies.

Once the refund has been initiated from our side, it may take 5–10 business days for the amount or EMI adjustment to reflect in your account.

International Orders

International orders cannot be cancelled once shipped.

Custom duties, import taxes, and local handling charges imposed by the destination country are the responsibility of the customer and are non-refundable.

Delivery timelines for international shipments may vary due to customs clearance and local courier operations.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos and videos of the issue.

Our team will review the request and provide an appropriate resolution, which may include replacement, exchange, store credit, or refund where applicable.

Non-Returnable & Non-Refundable Items

The following items are not eligible for cancellation, return, or refund:

• Customized or personalized products
• Gift cards
• Final sale or clearance products
• Used, worn, or damaged products not caused during transit

Shipping Delays

While we strive to dispatch all orders promptly, delivery timelines may occasionally be affected by public holidays, weather conditions, courier disruptions, customs delays, or high seasonal demand.

Berbanto shall not be held liable for delays caused by third-party logistics providers or circumstances beyond our control.

Fraud Prevention & Order Verification

Berbanto reserves the right to cancel any order suspected of fraudulent activity, unauthorized transactions, pricing errors, or misuse of promotional offers.

Additional verification may be requested before processing certain high-value or suspicious orders.

Contact Us

For cancellations, refunds, EMI-related queries, or general assistance, please contact our support team:

📧 care.berbanto@gmail.com
📞 +91-9554566629

We are always happy to assist you.